An Independent Authorised Distributor of products manufactured by BECC Model Accessories
ModelFlags.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details:
51 Oaklands Avenue
Kent BR4 9LF
Phone: 020 8123 0510 (International +44 20 8123 0510)
VAT Registration No: 836 0282 37 .
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept online creditcard payment by Visa, MasterCard, Solo and Maestro (for AMEX - See Paypal below).
Your card will be charged in UK Pounds and if you are using a Non-UK creditcard your card provider will convert to the local currency of your account using their own rate of exchange around the date of shipment.
Your creditcard will only be debited when your order is ready to be dispatched. However, as part of the card authorisation process a "pending transaction" may appear on your account temporarily reducing your available balance.
When you pay online please note that we DO NOT see your creditcard details which are securely transmitted directly to our merchant bank HSBC for processing.
You may also advise your creditcard information by phone on 020 8123 0510 (Intl +44 20 8123 0510) or by Snail Mail (ie: ordinary post/mail) but please DO NOT advise your creditcard details by "email" as it is NOT secure.
Creditcard details advised by phone will be destroyed (shredded) immediately following the authorisation of your payment.
We also accept Paypal payment (via our website):
A "Pending" amount will appear on your Paypal account which will only become "Complete" when your order is ready to be dispatched.
If you have a non UK Pounds account Paypal will apply their own rate of exchange.
Customers with AMEX cards can pay via Paypal without having to open a PayPal Account.
We also accept Paypay Payment (directly):
Simply go to you Paypal account and make a payment to Sales@ModelFlags.com which will come directly to our Paypal account.
UK CHEQUE/POSTAL ORDER:
We also accept payment by UK Pounds Cheque or UK Postal Order made out to "ModelFlags.com". Please note that we CANNOT accept Non-UK Pounds Cheques drawn on Non-UK banks.
We also accept payment by cash in UK Pounds or (US Dollars or Euro at the rate of exchange per http://www.xe.com/ucc/ on the date of order). However, please note that you will be sending the cash "entirely" at your own risk! Any overpayments due to rounding up to the next value bank note may be credited against your next order.
POSTAGE & HANDLING:
UK (by 1st Class Post)...............1 Item £1.50 GBP, 2 Items or more £2.50 GBP + VAT*
European Union (by Airmail).......1 Item £1.75 GBP, 2 Items or more £2.75 GBP + VAT*
Rest of the World (by Airmail).....1 Item £1.95 GBP, 2 Items or more £2.95 GBP
"Special Orders" charged same Postage & Handling as "2 Items or more" (see above)
* VAT (Value Added Tax) at 20.0% applicable on deliveries within the UK and to the European Union.
British Forces Posted Overseas:
Orders to EU BFPOs charged "only" UK Postage & Handling + VAT*
Orders to Non-EU BFPOs charged "only" UK Postage & Handling but Free of VAT
Orders are normally dispatched within 7 days (often sooner). Allow a "further" 1 to 3 days for delivery by 1st Class post within the UK, 3 to 5 days for delivery by Airmail within Europe and 5 to 7 days for delivery by Airmail to the rest of the world. Emails are sent to confirm when orders have been dispatched.
For orders delivered to the UK and other European Union destinations, 20.0% Value Added Tax is added. (VAT Registration No: 836 0282 37). All other orders to Non-European Union destinations are VAT free.
Credit Card Security
When an order is placed at our website, creditcard details are handled by our online payment provider SAGE PAY (previously known as PROTX). Please note that neither SAGE PAY nor ModelFlags.com can view your creditcard numbers, validity dates or security codes which are securely transmitted directly to our merchant bank HSBC.
We guarantee your satisfaction. <All of our products come with a 90 day no quibble guarantee.>
ModelFlags.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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